Welcome to our FAQ page! At ALDO Sales Store, we’re committed to making your fashion journey as seamless as our delivery service. Below you’ll find answers to our most frequently asked questions about products, shipping, returns, and more. Can’t find what you need? Our Washington-based style experts are always happy to help at [email protected].

About Our Products

What types of footwear and accessories do you offer?
We specialize in fashion-forward footwear and accessories for the style-conscious urbanite. Our curated collections include:
  • Footwear: Heels, flats, boots, loafers, oxfords, sandals, sneakers, and athletic shoes
  • Accessories: Handbags and other statement pieces
Each item reflects our commitment to quality and contemporary design, perfect for both professional settings and weekend adventures.
How do I know which size to order?
Our products follow standard US sizing. For the perfect fit:
  • Refer to our detailed size charts (available on each product page)
  • Consider your usual size in similar styles (boots vs. sneakers may fit differently)
  • When between sizes, we recommend sizing up for comfort
Remember, our 15-day return policy makes it easy to exchange sizes if needed.
Are your products authentic ALDO merchandise?
Absolutely! As an authorized ALDO Sales Store, every item in our collection is 100% authentic and held to the brand’s exacting quality standards. Our Washington-based style experts personally inspect each product before shipment.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your protection.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with:
  • Your tracking number
  • Carrier information (DHL, FedEx, or EMS)
  • Link to real-time tracking
Our system updates tracking information automatically, so you’ll always know when your new heels or loafers will arrive.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to modify or cancel:
  • Within 1 hour: Email us immediately at [email protected] with your order number
  • After 1 hour: Your order is likely already in processing and cannot be changed
If cancellation isn’t possible, you can always use our easy return process upon receipt.

Shipping & Delivery

What are my shipping options?
We offer two convenient delivery options tailored to your needs:
  • Express Shipping ($12.95 USD flat rate worldwide):
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Perfect for when you need those statement boots by a specific date
  • Free Standard Shipping (orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Ideal for building your capsule wardrobe without rush
All orders receive 1-2 days of careful processing at our Washington headquarters before dispatch.
Do you ship internationally?
Yes! We serve fashion-savvy customers across:
  • North America
  • Europe
  • Most international locations
Currently, we cannot ship to select remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your location.
Why does shipping take 10-25 business days?
While we process orders within 1-2 days in Washington, international shipping times vary by:
  • Customs processing in your country
  • Carrier transit times
  • Final local delivery
Rest assured, we use premium carriers (DHL, FedEx, EMS) known for reliable global delivery. For time-sensitive needs, we recommend our Express Shipping option.

Returns & Exchanges

What is your return policy?
We stand by our products with confidence:
  • 15-Day Window: Returns accepted within 15 days of delivery
  • Condition: Items must be unworn, in original packaging with tags
  • Process: Contact our support team at [email protected] to initiate your return
  • Refunds: Issued to original payment method within 5-10 business days after we receive the return
Note: Original shipping fees are non-refundable; return shipping is the customer’s responsibility.
Can I exchange an item for a different size or color?
Absolutely! We recommend:
  1. Returning your original item following our standard return process
  2. Placing a new order for the desired size/color
This ensures you secure the alternate item quickly while processing your return separately. For assistance, our Washington team is happy to help coordinate.
What if my item arrives damaged or defective?
We meticulously inspect every shipment, but if there’s an issue:
  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and your order number
  • We’ll promptly send a replacement or issue a full refund
No need to return defective items—we’ll handle everything with our quality guarantee.

Additional Questions

How can I contact customer service?
Our Washington-based style experts are available via:
  • Email: [email protected] (preferred for fastest response)
  • Mailing Address: 2695 Hickory Lane, Washington, US 20024
We typically respond to emails within 24 hours during business days.
Do you offer discounts for bulk orders?
While we don’t have an automatic bulk discount program, we welcome inquiries about:
  • Corporate gifting
  • Bridal party orders
  • Large wardrobe purchases
Email [email protected] with details about your needs, and our team will create a customized solution.
How sustainable are your packaging and practices?
Sustainable style matters to us as much as your new boots! We:
  • Use climate-responsible packaging materials
  • Optimize shipments to reduce carbon footprint
  • Partner with carriers committed to eco-friendly initiatives
Every ALDO shipment reflects our commitment to both fashion and environmental responsibility.

Still have questions? Step into effortless style with confidence—our team is ready to assist at [email protected]. Happy shopping!